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Terms & Condition

Welcome to Xmisty! These Terms and Conditions govern your use of our website www.xmisty.store and the purchase of our products, including GFX, YouTube banners, merchandise, and plushies. By using our website or purchasing from us, you agree to these terms.

 

1. General Information

Xmisty is a UK-based company providing digital downloads (GFX and YouTube banners) and physical products (merchandise and plushies). These terms govern the rights and obligations of both Xmisty and our customers.

 

2. Eligibility

To purchase from our site, you must be at least 18 years of age or have the permission of a legal guardian. By using this site, you confirm that you meet these eligibility requirements.

 

3. Digital Downloads and Custom Orders

When purchasing digital downloads (such as GFX and YouTube banners) or requesting custom designs, please note:

 

  • No Refunds: Once a digital product has been delivered to you, no refunds are available. All sales of digital downloads are final.

  • Please ensure that all the details provided for your custom order are correct at the time of purchase. Revisions may incur additional costs, depending on the scope of changes.

 

4. Physical Products (Merchandise and Plushies)

For our physical products, including merchandise and plushies, the following conditions apply:

 

  • Order Fulfillment: We aim to fulfill and ship orders as promptly as possible. Shipping times may vary based on location and shipping method selected.

  • Returns and Refunds: For physical products, you may return items in their original condition within 14 days of receipt for a refund or exchange. Return shipping costs are the responsibility of the customer. Items that are damaged, used, or not in their original packaging are not eligible for returns.

 

5. Pricing and Payment

All prices displayed on our website are in [EUR/USD]. We reserve the right to change pricing at any time without notice. Payment must be made in full at the time of purchase through our secure payment gateway.

 

6. Shipping

We currently offer EU wide shipping for our physical products. Shipping costs and delivery times will vary depending on your location and shipping method chosen at checkout. Please note that international customers may be responsible for customs fees, taxes, and duties.

 

7. Intellectual Property

All content on the Xmisty website, including but not limited to graphics, logos, designs, and images, is the property of Xmisty. You may not reproduce, distribute, or otherwise use any content without our prior written consent.

 

8. Limitation of Liability

Xmisty is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability shall not exceed the total amount paid by the customer.

 

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website or purchase of our products following any changes constitutes your acceptance of the revised terms.

 

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

 

Email: info@xmisty.store

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